top of page

TERMS & CONDITIONS

All face-to-face sessions take up to an hour and are payable at the time of booking via my website

 

Physiotherapy Bookings

Zoom consultations of 30 minutes may be booked via my website and are payable on booking.

Acupuncture needles and kinesio-tape will each incur an additional £3 charge which is payable at the time of appointment booking or within 24 hours of your treatment, via my website. 

 

Rescheduling & Cancelling Appointments

Appointments can be re-scheduled or cancelled via my website (on creating your account); a full refund will be processed if the cancellation is more than 24 WORKING hours before your appointment. 

 

If you choose to call Amanda to amend or cancel your appointment, please ensure that 24 WORKING hours notice is given.  Messages left outside working hours will not be picked up until the next working day.

Please note that no refunds are given if you fail to keep your appointment or cancel/amend with less than 24 working hours notice. 

 

If I have agreed that you can pay in cash at the time of your appointment but then you cancel with less than 24 working hours notice, then the full fee is payable to Amanda Heading.

If you need to change or amend an appointment booked for a Monday, this needs to be done before 6pm on the Friday prior, in order to avoid cancellation charges.  Similarly, for appointments booked after a Bank Holiday, cancellations or amendments need to be made by 6pm on the weekday prior to the bank holiday.

Webinar Booking Terms

Webinars are delivered on-line via Zoom. Recordings will be available to view at a later time but will not include Q&As from the live webinar delivered. A link for the webinar recording will be sent to all attendees. 

Living Life Well members (LLW) can access all recordings via their online account.

Online Course Booking Terms

Course fees cover all recorded content provided on amandaheading.com and a private group page on Facebook.

 

All content will remain available to Group members for a minimum of 12 months and can be accessed at a time to suit you and replayed whenever you wish.

 

Group members may also post feedback, information or questions to share within the Group.

 

All course members should abide by the Administrator’s code of conduct regarding Facebook group etiquette.

 

Unfortunately, no refunds can be processed should you decide you no longer wish to continue with the course.

 

Your email address will be added to our email contact database so that you can receive the link to access the Private Facebook Group and receive my monthly emails containing regular updates, info, exercises and advice. You can unsubscribe at any time.

Information given is general health and fitness advice. If you have any medical concerns or queries reagrding its relevance to you, you are advised to speak to your GP or medical advisor first. Amanda Heading cannot be held responsible for any injuries sustained whilst following this course.

 

By completing the sign-up and paying the course fee, you agree to the Terms & Conditions.

Shipping & Fulfillment 

There are no physical products to be fulfilled either for Physical Therapies or Online Course Bookings. ​

eVouchers are purchased online. Online course bookings are delivered online via this website and/or Facebook.

eVoucher Terms & Conditions

eVouchers are valid for a period of 12 months and should be used against a service within 12 months of purchase. Vouchers may be purchased to the amount required by the purchaser. Vouchers can be redeemed against a booked physio treatment of the same value, or used as part-payment towards a service.  If the service exceeds the amount of the voucher, the balance should be paid in full at the time of booking.

 

Please note: Vouchers are non-refundable.

Appointment Cancellation: If less than 24 hours’ working notice is given, the full value of voucher will be redeemed.  If the voucher is used as part-payment towards a service, the outstanding balance is payable. 

Working Hours 2023

24 working hours’ notice is required to change or cancel booked appointments. Working hours are:

Mondays, Tuesdays and Thursdays: 9am-5pm.

Wednesdays and Fridays: 10am-6pm.

Appointments booked for a Tuesday following a bank holiday should be cancelled or changed by the Friday prior. 

Newsletter Terms & Conditions

By accepting these Terms & Conditions, you agree to receive emailed newsletters from Amanda Heading.

Wix Ascend is used as my email platform.  By clicking to subscribe, you acknowledge that your information will be transferred to Wix Ascend for processing.  You can unsubscribe at any time by clicking the link in the footer of my emails.

 

Your information will only be used by Amanda Heading not be passed to any third party.  For further information about my privacy practices, please visit my Privacy Policy page.

bottom of page