TERMS & CONDITIONS
All face-to-face sessions take up to an hour and are payable at the time of booking via my website.
Zoom consultations of 30 minutes may be booked via my website and are payable on booking.
Acupuncture needles and kinesio-tape will each incur an additional charge which is payable at the time of appointment booking or within 24 hours of your treatment, via my website.
Appointments can be re-scheduled or cancelled via my website (on creating your account); a full refund will be processed if the cancellation is more than 24 WORKING hours before your appointment.
If you choose to call Amanda to amend or cancel your appointment, please ensure that 24 WORKING hours notice is given. Messages left outside working hours will not be picked up until the next working day.
Please note that no refunds are given if you fail to keep your appointment or cancel/amend with less than 24 working hours notice.
If I have agreed that you can pay in cash at the time of your appointment but then you cancel with less than 24 working hours notice, then the full fee is payable to Amanda Heading.
If you need to change or amend an appointment booked for a Monday, this needs to be done before 6pm on the Friday prior, in order to avoid cancellation charges. Similarly, for appointments booked after a Bank Holiday, cancellations or amendments need to be made by 6pm on the weekday prior to the bank holiday.
Payment is required on booking both Nutrition and Lifestyle, and Performance Sports Nutrition programmes and services.
All services can be in-person or via Zoom. A Supplement Review may also be conducted via email.
Three- and six-month programmes can be paid in full prior to the first consultation or as monthly payments. A discount is applied to programme payment in full.
The full or first payment will confirm a programme or service booking. The appropriate paperwork (Questionnaire or Supplement Review form) will then be sent out.
Once paperwork has been received by Amanda Heading for a programme, should you wish to cancel your booking, a refund will be given minus the initial set-up and first consultation fee.
You will be required to complete a detailed Questionnaire prior to your initial consultation. This should be returned at least 72 hours prior to this first consultation. Failure to do so will result in the consultation being rescheduled; if the paperwork is not returned 72 hours prior to this rescheduled date, the whole programme will be cancelled. A refund will be given, minus the initial set-up and first consultation fee.
Monthly programme payments should be paid prior to each consultation. Should a payment not be made, this will forfeit that consultation. The remainder of the programme will be on hold until the outstanding payment has been made. If the outstanding payment has not been made within two weeks of the consultation date, the programme will be forfeited in entirety, with no refund given.
Programmes include one monthly ‘check-in’ call of 15 minutes duration, and one email communication. Additional communication may be charged.
Programmes should be completed within the specified time stated, with consultations taking place each month. These may only be postponed due to unforeseen circumstances, with agreement in writing by Amanda Heading.
Any functional laboratory tests or supplements are charged in addition to the programme or consultation fee, and payment is required on ordering these. Please speak to Amanda for information and to arrange this.
Please note that the full consultation fee will be charged if you fail to keep your appointment or cancel/amend with less than 24 working hours in advance. This applies to a single update or supplement review consultation; for multi-consultation programmes, the session missed or amended/cancelled with less that 24 hours' notice will be forfeited. Please contact Amanda on 07773 796035 in working hours, or amanda@amandaheading.com if you need to rearrange a session within a multi-consultation programme.
Single Update sessions can be booked following a programme, with or without test analysis. This should be taken within three months of the last programme consultation. Please note that a single update sessions do not include follow-up support.
A Supplementation Review can be booked following a programme or update session. This should be taken within three months of the last programme consultation. It is not available as a stand-alone service, for ethical and medical safety reasons. You will be required to complete a Supplement Review form detailing your health history, current supplements and medications taken as well as your current health status and symptoms. This should be returned to Amanda in advance of a consultation via Zoom, or brought with you to an in-person consultation. It may also be emailed to Amanda for email-only communication. Please note that a supplement review session does not include follow-up support.
Webinars are delivered on-line via Zoom. Recordings will be available to view at a later time but will not include Q&As from the live webinar delivered. A link for the webinar recording will be sent to all attendees.
Living Life Well members (LLW) can access all recordings via their online account.
eVouchers are valid for a period of 12 months and should be used against a service within 12 months of purchase. Vouchers may be purchased to the amount required by the purchaser. Vouchers can be redeemed against a booked physio treatment of the same value, or used as part-payment towards a service. If the service exceeds the amount of the voucher, the balance should be paid in full at the time of booking.
Please note: Vouchers are non-refundable.
Appointment Cancellation: If less than 24 hours’ working notice is given, the full value of voucher will be redeemed. If the voucher is used as part-payment towards a service, the outstanding balance is payable.
24 working hours’ notice is required to change or cancel booked appointments. Working hours are:
Mondays, Tuesdays and Thursdays: 9am-5pm.
Wednesdays and Fridays: 10am-6pm.
Appointments booked for a Tuesday following a bank holiday should be cancelled or changed by the Friday prior.
Course fees cover all recorded content provided on amandaheading.com and a private group page on Facebook.
All content will remain available to Group members for a minimum of 12 months and can be accessed at a time to suit you and replayed whenever you wish.
Group members may also post feedback, information or questions to share within the Group.
All course members should abide by the Administrator’s code of conduct regarding Facebook group etiquette.
Unfortunately, no refunds can be processed should you decide you no longer wish to continue with the course.
Your email address will be added to our email contact database so that you can receive the link to access the Private Facebook Group and receive my monthly emails containing regular updates, info, exercises and advice. You can unsubscribe at any time.
Information given is general health and fitness advice. If you have any medical concerns or queries reagrding its relevance to you, you are advised to speak to your GP or medical advisor first. Amanda Heading cannot be held responsible for any injuries sustained whilst following this course.
By completing the sign-up and paying the course fee, you agree to the Terms & Conditions.
There are no physical products to be fulfilled either for Physical Therapies or Online Course Bookings.
eVouchers are purchased online. Online course bookings are delivered online via this website and/or Facebook.
By accepting these Terms & Conditions, you agree to receive emailed newsletters from Amanda Heading.
Wix Ascend is used as my email platform. By clicking to subscribe, you acknowledge that your information will be transferred to Wix Ascend for processing. You can unsubscribe at any time by clicking the link in the footer of my emails.
Your information will only be used by Amanda Heading not be passed to any third party. For further information about my privacy practices, please visit my Privacy Policy page.