TERMS & CONDITIONS
Physical Therapy Bookings
All sessions take up to an hour and are payable at the time/day of treatment via cash, cheque, BACS bank transfer or via the website.
Acupuncture needles and Kinesio-tape will each incur an additional £3 charge which is payable at the time of treatment.
Please note that the full treatment fee will be charged if you fail to keep your appointment or cancel/amend with less than 24 working hours in advance (unless your treatment slot can be re-booked).
I do my best to re-book any late cancellation slots in order to avoid charging cancellation fees, but this is not always possible if less than 24 hours’ notice is given. Working hours’ notice is Monday-Friday 8am-6pm.
Appointments booked for a Monday, or a Tuesday following a Bank Holiday, should be cancelled or changed by midday on the Saturday prior.
Online Course Bookings
Course fees cover all recorded content provided on the private Facebook members group.
All content will remain available to Group members for a minimum of six months.
Group members may also post feedback, information or questions to share within the Group.
All course members should abide by the Administrator’s code of conduct regarding Facebook group etiquette.
Unfortunately, no refunds can be processed should you decide you no longer wish to continue with the course.
Your email address will be added to our email database so that you can receive the link to access the Private Facebook Group and receive my emails containing regular updates, info, exercises and advice. You can unsubscribe at any time.
By completing the sign-up and paying the course fee, you agree to the Terms & Conditions.
Voucher Terms & Conditions
Vouchers are valid for a period of 12 months and should be used against a service within 12 months of purchase.
Vouchers may be purchased to the amount required by the purchaser.
Vouchers can be redeemed against a booked physio treatment or nutritional therapy consultation of the same value, or used as part-payment towards a service. If the service exceeds the amount of the voucher, the balance should be paid in full at the time of physio treatment or on booking the nutritional therapy service.
Vouchers should be purchased by contacting Amanda Heading directly.
Booking a physio/nutritional therapy service using a voucher should be done so by contacting Amanda Heading – there is no option for on-line bookings using a voucher.
Vouchers are non-refundable.
24 working hours’ notice is required to change or cancel booked appointments. Working hours’ notice is weekdays 8am-6pm, and Saturdays 9am-12noon. Appointments booked for a Tuesday following a bank holiday should be cancelled or changed by midday on the Saturday prior. If less than 24 hours’ notice is given, the full fee may be charged and full value of voucher redeemed. If the voucher is used as part-payment towards a service, the outstanding balance may be charged.
Shipping & Fulfillment
There are no physical products to be fulfilled either for Physical Therapies or Online Course Bookings.
Vouchers can be sent by email, post (via Royal Mail First Class) or collected from the Clinic.
Online course bookings are delivered online via this website.